Terms & Conditions

The Awadh Label

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Last Updated:  12/03/2026

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Welcome to The Awadh Label website. By accessing this website and placing an order, you agree to the following Terms and Conditions. These terms govern the use of our website and the purchase of products from our online store.

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1. About Us​

The Awadh Label is a UK-based clothing brand offering garments designed in the United Kingdom and handcrafted by skilled artisans in Lucknow, India, particularly in the historic Chowk district known for traditional craftsmanship.

For enquiries please contact:
Email: awadhlabel@gmail.com

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2. Products​

We aim to ensure all product descriptions, images, and prices are accurate. However, colours may vary slightly depending on your screen settings.​

As many of our garments are handcrafted, slight variations may occur. These variations are part of the authenticity and uniqueness of each piece.

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3. Pricing & Payment​

All prices are listed in GBP (£) unless otherwise stated.

Prices may change at any time, but the price paid will be the price displayed at the time the order is placed.

Payments are processed securely through trusted third-party payment providers.

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4. Orders​

After placing an order, you will receive a confirmation email acknowledging receipt of your order.

We reserve the right to cancel or refuse any order if:

• The product is unavailable

• There is an error in product pricing or description

• Fraudulent or unauthorised activity is suspected

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5. Shipping​

Orders are typically processed within 1–3 business days.

Delivery times may vary depending on location and courier services. Shipping costs will be displayed during checkout.

The Awadh Label is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

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6. Returns & Refunds

Customers have the right to cancel or return an order within 14 days of receiving their item in accordance with the Consumer Contracts Regulations 2013.

Returned items must:

• Be unworn and unused

• Have all tags attached

• Be returned in original condition

Refunds will be processed within 14 days of receiving the returned item.

Return shipping costs are the responsibility of the customer unless the item is faulty.

To request a return please contact: awadhlabel@gmail.com

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7. Intellectual Property​

All website content including text, images, logos, graphics, and designs are the property of The Awadh Label and may not be reproduced or used without written permission.

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8. Limitation of Liability​

The Awadh Label shall not be liable for any indirect or consequential loss arising from the use of our website or products.

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9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

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Privacy Policy​

The Awadh Label

Last Updated: 12/03/2026

This Privacy Policy explains how The Awadh Label collects and uses personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

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Information We Collect

When you use our website, we may collect the following information:

• Name

• Email address

• Shipping and billing address

• Payment information

• Order history

How We Use Your Information

Your information may be used to:

• Process and deliver orders

• Communicate with you regarding your order

• Provide customer support

• Improve our website and services

• Send marketing communications (if you have opted in)

Sharing Your Data

We may share your information with trusted service providers such as:

• Payment processors

• Delivery companies

• Website hosting platforms

Your personal data will never be sold to third parties.

Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Withdraw consent for marketing communications

To exercise these rights please contact: awadhlabel@gmail.com

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Shipping Policy

The Awadh Label

Orders are processed within 1–3 working days.

Estimated delivery times:

United Kingdom
3–5 working days

International Orders
7–14 working days (delivery times may vary depending on customs and location)

International customers may be responsible for any applicable customs duties or taxes.

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Returns & Refund Policy

The Awadh Label

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

Items must be:

• Unworn

• Unwashed

• In original condition

• With tags attached

Once we receive and inspect the returned item, refunds will be issued to the original payment method.

Please contact awadhlabel@gmail.com before sending your return.